Last updated: April 9, 2026
These Terms and Conditions ("Terms") govern your use of the services provided by Auralis AI ("we", "us", or "our"), including but not limited to AI-powered front desk solutions, appointment booking systems, and related services.
Auralis AI provides AI-powered front desk and call handling services to appointment-based local businesses. Our services include automated call answering, appointment scheduling, reminder systems, and analytics dashboards. The specific scope of services is defined in individual client agreements.
By engaging our services, you agree to these Terms. Services begin upon receipt of the setup fee and mutual agreement on the scope of work. We will deliver the agreed-upon system within the timeframe specified in your service agreement.
Pricing is outlined in your individual service agreement. All fees are due as specified in the agreement. Late payments may result in service suspension. All prices are exclusive of applicable taxes unless stated otherwise.
We offer a 30-day performance guarantee. If your front desk is not performing better than before our system was installed, as measured by call handling metrics, we will refund the full amount paid. You retain all data and configurations generated during the service period. The guarantee is conditional on the client providing reasonable access and cooperation for system setup and operation.
You agree to:
All AI systems, configurations, prompts, and proprietary technology used in delivering our services remain the intellectual property of Auralis AI. Clients receive a non-exclusive, non-transferable license to use the configured system for the duration of their service agreement.
We process data on behalf of our clients in accordance with our Privacy Policy and applicable data protection regulations (GDPR). A Data Processing Agreement will be provided where required.
Auralis AI shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees paid by the client in the 3 months preceding the claim. We are not liable for missed calls or scheduling errors caused by third-party service outages beyond our control.
Either party may terminate the service agreement with 30 days written notice. Upon termination, we will provide all client data in a standard format. The client's obligation to pay for services rendered up to the termination date remains.
These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in the courts of the Netherlands.
We reserve the right to update these Terms. Clients will be notified of material changes. Continued use of our services after changes constitutes acceptance.
For questions about these Terms, contact:
matei@helloauralis.com