Privacy Policy

Last updated: April 9, 2026

Auralis AI ("we", "us", or "our") operates the website helloauralis.com and provides AI-powered front desk services to local businesses. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU privacy laws.

1. Data Controller

Auralis AI
Tilburg, Netherlands
Contact: matei@helloauralis.com

2. What Data We Collect

We may collect the following data:

• Contact information: name, email address, phone number, business name
• Communication data: emails, call recordings, chat messages exchanged during demos or service delivery
• Website usage data: IP address, browser type, pages visited (via cookies or analytics tools)
• Business data: appointment records, calendar data, and call logs processed through our AI systems on behalf of our clients

3. How We Use Your Data

• To provide, maintain, and improve our services
• To communicate with you about our services, including responding to inquiries
• To process appointments and manage scheduling on behalf of our clients
• To send service-related notifications (appointment reminders, confirmations)
• To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Contract performance: to deliver services you or your business have engaged us for
• Legitimate interest: to improve our services and communicate relevant information
• Consent: where explicitly given, such as for marketing communications
• Legal obligation: to comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: hosting (Netlify), email (Google Workspace), voice AI (ElevenLabs), scheduling (Google Calendar), and CRM tools that help us deliver our services
• Our clients: appointment and call data processed on their behalf
• Legal authorities: when required by law

6. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. When data is no longer needed, it is securely deleted.

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at matei@helloauralis.com.

8. Cookies

Our website may use cookies for analytics and functionality. You can control cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

For questions about this Privacy Policy or your personal data, contact:
matei@helloauralis.com

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