Privacy Policy
Auralis ("we", "us", or "our") operates the website helloauralis.com and provides the Auralis AI Operating System — modular AI infrastructure for Romanian e-commerce brands. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU privacy laws.
01Data Controller
Auralis (operated by Matei Câmpean)
Tilburg, Netherlands
Contact: matei@helloauralis.com
02What Data We Collect
We may collect the following data:
- Contact information: name, email address, phone number, business name
- Communication data: emails, call recordings, chat messages exchanged during discovery calls or service delivery
- Website usage data: IP address, browser type, pages visited (via cookies or analytics tools)
- Business data: customer messages, order data, retention metrics, and other operational data processed through the Auralis Operating System on behalf of our clients
03How We Use Your Data
- To provide, maintain, and improve the Auralis Operating System and supporting services
- To communicate with you about our services, including responding to inquiries
- To process customer interactions, orders, and operational events on behalf of our clients
- To send service-related notifications (deployment status, system alerts, scheduled reports)
- To comply with legal obligations
04Legal Basis for Processing
We process your data based on:
- Contract performance: to deliver services you or your business have engaged us for
- Legitimate interest: to improve our services and communicate relevant information
- Consent: where explicitly given, such as for marketing communications
- Legal obligation: to comply with applicable laws and regulations
05Data Sharing
We do not sell your personal data. We may share data with:
- Service providers: hosting (Netlify, Hetzner), AI infrastructure (Anthropic, ElevenLabs, OpenAI, Higgsfield), email (Google Workspace), workflow orchestration (n8n), database (Airtable / Supabase), telephony (Twilio), and CRM tools that help us deliver the Operating System
- Our clients: conversation, order, and operational data processed on their behalf
- Legal authorities: when required by law
06Data Retention
We retain personal data only as long as necessary for the purposes described above, or as required by law. When data is no longer needed, it is securely deleted.
07Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at matei@helloauralis.com.
08Cookies
We use a single browser-storage key (localStorage) to remember your language preference. We may use minimal analytics cookies to understand site usage. You can control cookie preferences through your browser settings.
09Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. All data in transit and at rest is encrypted. Servers are located in the European Union.
10Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated, and the updated date posted at the top of this page.
11Contact
For questions about this Privacy Policy or your personal data, contact:
matei@helloauralis.com